At Praxis, we follow a systematic sales, processing, and delivery approach.
Our step-by step procedures, including options & terms (packing options and minimum order quantity), are stipulated below.
Also, learn more about why work with us?Â
| No | Step | Description |
|---|---|---|
| 1 | Quotation/Offer | We stock fine Ethiopian coffee with a wide variety of origins, processing types, and grades. Our offerings are listed in the "Our Products" section. Additional stock varieties can also be made available as per the request/requirement of Clients. |
| 2 | Sample | Upon request, we provide up to 1kg sample to Clients’ local offices or use courier services to deliver to Clients abroad. |
| 3 | Stock Inspection | We share pictures and arrange physical inspection of our stock as per the requirement of Clients. |
| 4 | Order Confirmation | After accepting Praxis Coffee's offer or negotiating on a counterproposal, Clients confirm orders through an email or a purchase order. The minimum order quantity is 20 feet container load (FCL), around 19-21 tons. |
| 5 | Contract Signing | We sign a Sales/Purchase Contract with the Client. Typical contract terms include origin, grade, quantity, price, payment term, delivery term (incoterm), shipment period/date, packing details, and labeling (bag marking) detail, container loading detail, and the list of required documents. |
| 6 | Contract Registration | The signed contracts are registered with the National Bank of Ethiopia (NBE). The minimum selling price and other applicable conditions are verified by the bank as per the regulations. |
| 7 | LC Opening/Payment | As per contract terms, the Client opens a Letter of Credit (LC) and/or transfers an advance payment. |
| 8 | Processing (cleaning) the product | We process (clean) the coffee as per the quality standard agreed upon with the Client. |
| 9 | Quality Assurance | We implement quality assurance procedures during and post-processing (raw and cup values) to ensure what is promised to the Client is delivered. Read more about our 'Quality Assurance'. |
| 10 | Packing & Labeling | We pack and label the processed (cleaned) coffee as specified in the contract. Standard packing size options are 60kg, 50kg, 30 kg, and 19-21 MT (for bulk). Other sizes can be arranged according to the requests of Clients. Packing materials we use are Jute bag, Jute bag with GrainPro, and Polypropylene bag (for bulk). |
| 11 | Export Authorizations & Certifications | We process and obtain a "Cleanness and Grade Certificate" from Ethiopian Coffee & Tea Authority (ECTA), a "Phyto-Sanitary Certificate" from the Ministry of Agriculture (MoA), and a "Fumigation Certificate" from an authorized fumigator, etc. |
| 12 | Shipping Instruction | The Client sends shipping instruction, which includes shipping line, the latest date of shipment, destination, etc.; upon which we book vessel and container/s. |
| 13 | Loading in Container & Sealing | We load the processed, packed, labeled, and quality-certified coffee in 20ft containers. The containers are then sealed in the presence of our representative and the concerned regulatory bodies. |
| 14 | Bank Permit & Customs Clearance | We request and obtain an export bank permit. We also complete Ethiopian export customs clearance procedures through our clearing agent. |
| 15 | Transportation to Djibouti (port)/Destination | We transport containers to Djibouti using trucks or trains for loading onto vessels. Ethiopia, being landlocked, mostly relies on Djibouti port for exporting by sea. If the destination is accessible by inland transportation, we transport the containers by truck to the destination, in which case steps 17 and 18 are not applicable. |
| 16 | Djibouti Customs Clearance | Our clearing agent completes the export customs clearance process in Djibouti. |
| 17 | Vessel Onboarding | The container is handed over to the shipping line and loaded onboard the vessel as per the booking. |
| 18 | Document Submission to Bank (Client) | We submit commercial, quality, and logistics documents to the Client's bank, and eventually, the Client through our bank, as per the contract and LC. These documents include: commercial invoice, packing list, phytosanitary certificate, fumigation certificate, iso certificate, quality certificate, weight certificate, bill of lading, certificate of origin, and any other documents as per contract. |
| 19 | Payment Settlement | The Client's bank (The Client) settles the payment for the shipment as per the contract, LC, and documents we submitted through the bank. |
| 20 | Feedback/ Issue Handling | We collect and receive customer feedback to ensure customer satisfaction. All issues are appropriately addressed and used to enhance future performance. |